Warranty Policy
1-Year Warranty
We stand by the quality of our paddles. The Venator paddle comes with a 1-year warranty against manufacturer defects from the date of purchase.
This warranty is non-transferable and applies only to the original purchaser.
To submit a warranty claim, please email support@exosportsusa.com.
What is Covered:
- Manufacturing defects that affect the paddle's performance.
What is Not Covered:
- Normal wear and tear: This includes natural fading of graphics, scratches, or minor cosmetic blemishes from regular use.
- User-inflicted damage: This includes damage from abuse, negligence, or hitting objects other than a pickleball.
- Modifications: The warranty is void if the paddle has been modified with lead tape, additional grips, or any other alterations.
- Unauthorized purchases: Paddles purchased from non-authorized dealers or resellers are not covered.
- Replacement paddles: A replacement paddle issued under warranty is not covered by a new warranty.
We reserve the right to determine whether a paddle is covered by the warranty and if it should be replaced. If a claim is approved, a replacement will be issued.
If you have any questions, please contact us at support@exosportsusa.com.
